Training & Coaching New Managers
Unleash your management potential

Apr 30 to Jul 15, 2012
Distance Education

Want more from your management team?

The knowledge to manage others effectively is not intuitive.
The skills to make strong business decisions are not inborn.

Experience why intensive training paired with followup coaching is the most effective manager training available.

Registration Details


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To call us: 403-475-3661

3 Week Intensive Training
  • Communication Skills
  • Focusing & Motivating Teams
  • People Skills
  • Motivational Management Styles
  • Business Fundamentals
2 Months Coaching Followup
  • Monthly Teleseminars
  • Group Coaching sessions
  • Personal Feedback
  • Knowledge Retention Based Followup
  • Supplementary Training Materials

2012 Program Overview

This 3 month new manager training/coaching program lays a solid foundation in core management techniques and concepts

  • Improve Team Productivity
  • Get Stronger Wider Buy-In To Initiatives
  • Boost Employee Satisfaction and Retention
These fundamental skills help new managers grow into strong business leaders


About Combined Training and Coaching

Seminars can do the trick for networking and team building, but for retained and applied learning nothing beats intense training bursts followed by personal reinforcement.

Content variety and repetition not only helps facilitate a variety of learning styles, it helps all learning styles retain and apply more.



"... brought so much of a change in me as a manager that I feel I was born as a manager.

Thanks & Regards,

Nandini Mehta
CCA & Training Manager




"I have been able to get major clients in a span of one year... You have given me advice that has been so helpful.


John Kamwaro
Business Owner


Course Objectives

This program has the following key objectives:

  1. Understand that management by decree is bad for employee morale and productivity
  2. Learn to recognize and work cooperatively with different personality types
  3. Start applying appropriate motivational strategies for each personality type on the job
  4. Learn to set goals and priorities that actually matter to the business
  5. Learn the time-tested and practical "Get-It-Done" process methodology for teams
  6. Introduce the big picture strategies behind business growth and operation

Who Should Attend

This course is designed for new managers with less than 5 years experience, and self-trained managers.

Course Duration & Time Committment

  • 3 week intensive (8 to 10 hours per week)
  • 3 months group coaching (1 hour per week)
  • access to additional online training materials


Course Outline


The Three Pillars of Management

An introduction to the three pillars of effective management.

  • People Skills
  • Focused Direction
  • Business Acumen

The Manager Growth Curve

What does your current behavior say about your maturity and promotability as a manager? Set your frame of reference for where you are and where you want to be.

  • Manager Maturity
  • Team Management Styles
  • Team Development Styles
  • Knowledge Sharing
  • Promotability

5 Keys to Leadership Mastery

A frank discussion on the difference between being a manager and being a leader. An opening discussion on on what it really takes to lead.

  • "I Have a Dream" - The Critial Importance of Focus
  • "Building Real Authority" - Motivation and Influence
  • "Maybe It Is My Fault" - Personal Accountability
  • "Setting Goals is Not Enough" - Choosing the Right Goals
  • "Show Me The Money" - Strong Business Sense
  • Using Coaches and Mentors





"... very flexible material that can be used to understand, solve challenges and implement varying aspects of both employment and personal nature.

I like the flow and systematic process...

always can't wait for the next chapter..."

Gloria Tibakunirwa
HR Manager

Pillar 1 - People Skills

Motivational Management

  • Understanding Different Personality Types
  • The Key Factors of Influence
  • Focus and Motivation Strategies
  • Conflict Resolution
  • A Time-Tested "Get it Done" Process for Teams

Purposeful Communication

  • Introduction: Professional Communicators Plan
  • Do You Really Know What Your Trying to Accomplish?
  • The 3 Audiences You Must Reach To Succeed
  • Building and Using Communication Plans
  • Communicating to Get Buy-In
  • Communicating to Create Focus
  • Communicating to Keep Things Moving
  • Communicating with your Customers

The Science of Getting Things Done

  • Team Building - Do the Math
  • Decision Making Made Easy
  • Time Management is NOT a strategy
Engaging Your Consumers
  • The Concept of Internal Customers
  • Understanding What Value You Provide
  • Build Your Internal Customer List
  • How to Find Out What Your Customers Really Want
  • Getting Customer Ideas

Building Buy-In for Change

  • The Key Factors of Influence
  • Different Types of Change
  • Common Reactions to Change
  • Planning for Change
  • Change Execution
  • Handling Resistance
  • Making the Change Stick






"Hi Daryl,

I could not stand to stay still any more... Actually I would feel guilty to keep quiet. It's true. The reasons are:

1. I think your [lessons] on achieving goals is great.

2. I felt I was involved in instead of just stay outside.

3. By experiencing your way to develop such business, I generally feel it's really possible...

Best regards,"

Jim Chen

Pillar 2 - Focused Direction

All Major Achievements Start With a Goal

  • Set Goals That Actually Matter To Your Business
  • Get To Know Your Top Customers
  • The Difference between Goals and Objectives

How to Set Achievable Goals and Objectives

  • Moving the Needle
  • Prioritizing
  • Choosing Goals from Customer Feedback
  • The Right Number of Goals
  • Setting The Right Objectives
Measureable Achievement
"If You Can't Measure It We Can't Base Your Bonus On It!"
  • SMART Objectives
  • Using Measurements to Drive Improvements
  • The Combined Power of Focus and Measurement

Staying the Course

  • Make A Deal With Yourself
  • The Two Questions That Will Always Keep You On Track
  • Learning To Say “No” To Your Boss And Peers
  • 15 Simple Time Management Tips





"... helped in enormous ways to understand the fundamentals of sales.

I have maintained an increase of 30% a month...

Thank you"

Kerrie Martin
Supplier Manager










"Great managers collect ideas from everywhere and have the business sense to know a good idea when they see it."


Pillar 3 - Business Sense

Understanding Business & Management

  • Why Are Businesses in Business?
  • Basic Business Organization
  • The Only 2 Ways to Grow Your Business
  • The Top 3 Ways to Shrink a Business

Basic Business Cycles

  • Business Cycle Perspectives - The 50 Thousand Foot View
  • Business Cycles - The Cash Flow Perspective
  • Business Cycles - The Sales Perspective
  • Business Cycles - The Fulfillment Perspective
  • Business Cycles - How Your Perspective Affects Your Customers
  • Business Cycles - The Role of Customer Support Teams

Finance 101 - The Language of Senior Management

  • Top Level Financial Breakdown
  • The Balance Sheet
  • The Profit & Loss Statement
  • Cash Flow Statements
  • Profitability Drivers
First 3 Weeks
Intensive 3 week kickstart program
  • 5 to 7 hours instruction per week
  • Real world assignments
  • Live discussion and Q&A sessions
  • Recordings available so you never miss a class
Next 8 Weeks
Reinforcement and implementation
  • Supplemental weekly training sessions
  • Reinforcement of kickstart lessons
  • Weekly coaching sessions
  • Office hours for instant support

The part that makes the learning stick and work.


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