Training & Coaching New Managers
Unleash your management potential

When:	Apr 30 to Jul 15, 2012
Where:	Distance Education

Want more from your management team?

The knowledge to manage others effectively is not intuitive.
The skills to make strong business decisions are not inborn.

Experience why intensive training paired with followup coaching is the most effective manager training available.

Registration Details

Course Agenda

Testimonials

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3 Week Intensive Training

Communication Skills
Focusing & Motivating Teams
People Skills
Motivational Management Styles
Business Fundamentals

2 Months Coaching Followup

Monthly Teleseminars
Group Coaching sessions
Personal Feedback
Knowledge Retention Based Followup
Supplementary Training Materials

2012 Program Overview

This 3 month new manager training/coaching program lays a solid foundation in core management techniques and concepts

Improve Team Productivity
Get Stronger Wider Buy-In To Initiatives
Boost Employee Satisfaction and Retention

These fundamental skills help new managers grow into strong business leaders
.

About Combined Training and Coaching

Seminars can do the trick for networking and team building, but for retained and applied learning nothing beats intense training bursts followed by personal reinforcement.

Content variety and repetition not only helps facilitate a variety of learning styles, it helps all learning styles retain and apply more.

"... brought so much of a change in me as a manager that I feel I was born as a manager.

Thanks & Regards,

Nandini Mehta
CCA & Training Manager

"I have been able to get major clients in a span of one year... You have given me advice that has been so helpful.

Regards

John Kamwaro
Business Owner

Course Objectives

This program has the following key objectives:

Understand that management by decree is bad for employee morale and productivity
Learn to recognize and work cooperatively with different personality types
Start applying appropriate motivational strategies for each personality type on the job
Learn to set goals and priorities that actually matter to the business
Learn the time-tested and practical "Get-It-Done" process methodology for teams
Introduce the big picture strategies behind business growth and operation

Who Should Attend

This course is designed for new managers with less than 5 years experience, and self-trained managers.

Course Duration & Time Committment

3 week intensive (8 to 10 hours per week)
3 months group coaching (1 hour per week)
access to additional online training materials

Course Outline

Introduction

The Three Pillars of Management

An introduction to the three pillars of effective management.

People Skills
Focused Direction
Business Acumen

The Manager Growth Curve

What does your current behavior say about your maturity and promotability as a manager? Set your frame of reference for where you are and where you want to be.

Manager Maturity
Team Management Styles
Team Development Styles
Knowledge Sharing
Promotability

5 Keys to Leadership Mastery

A frank discussion on the difference between being a manager and being a leader. An opening discussion on on what it really takes to lead.

"I Have a Dream" - The Critial Importance of Focus
"Building Real Authority" - Motivation and Influence
"Maybe It Is My Fault" - Personal Accountability
"Setting Goals is Not Enough" - Choosing the Right Goals
"Show Me The Money" - Strong Business Sense
Using Coaches and Mentors

"... very flexible material that can be used to understand, solve challenges and implement varying aspects of both employment and personal nature.

I like the flow and systematic process...

always can't wait for the next chapter..."

Gloria Tibakunirwa
HR Manager

Pillar 1 - People Skills

Motivational Management

Understanding Different Personality Types
The Key Factors of Influence
Focus and Motivation Strategies
Conflict Resolution
A Time-Tested "Get it Done" Process for Teams

Purposeful Communication

Introduction: Professional Communicators Plan
Do You Really Know What Your Trying to Accomplish?
The 3 Audiences You Must Reach To Succeed
Building and Using Communication Plans
Communicating to Get Buy-In
Communicating to Create Focus
Communicating to Keep Things Moving
Communicating with your Customers

The Science of Getting Things Done

Team Building - Do the Math
Decision Making Made Easy
Time Management is NOT a strategy

Engaging Your Consumers

The Concept of Internal Customers
Understanding What Value You Provide
Build Your Internal Customer List
How to Find Out What Your Customers Really Want
Getting Customer Ideas

Building Buy-In for Change

The Key Factors of Influence
Different Types of Change
Common Reactions to Change
Planning for Change
Change Execution
Handling Resistance
Making the Change Stick

"Hi Daryl,

I could not stand to stay still any more... Actually I would feel guilty to keep quiet. It's true. The reasons are:

1. I think your [lessons] on achieving goals is great.

2. I felt I was involved in instead of just stay outside.

3. By experiencing your way to develop such business, I generally feel it's really possible...

Best regards,"

Jim Chen

Pillar 2 - Focused Direction

All Major Achievements Start With a Goal

Set Goals That Actually Matter To Your Business
Get To Know Your Top Customers
The Difference between Goals and Objectives

How to Set Achievable Goals and Objectives

Moving the Needle
Prioritizing
Choosing Goals from Customer Feedback
The Right Number of Goals
Setting The Right Objectives

Measureable Achievement
"If You Can't Measure It We Can't Base Your Bonus On It!"

SMART Objectives
Using Measurements to Drive Improvements
The Combined Power of Focus and Measurement

Staying the Course

Make A Deal With Yourself
The Two Questions That Will Always Keep You On Track
Learning To Say “No” To Your Boss And Peers
15 Simple Time Management Tips

"... helped in enormous ways to understand the fundamentals of sales.

I have maintained an increase of 30% a month...

Thank you"

Kerrie Martin
Supplier Manager

"Great managers collect ideas from everywhere and have the business sense to know a good idea when they see it."

Pillar 3 - Business Sense

Understanding Business & Management

Why Are Businesses in Business?
Basic Business Organization
The Only 2 Ways to Grow Your Business
The Top 3 Ways to Shrink a Business

Basic Business Cycles

Business Cycle Perspectives - The 50 Thousand Foot View
Business Cycles - The Cash Flow Perspective
Business Cycles - The Sales Perspective
Business Cycles - The Fulfillment Perspective
Business Cycles - How Your Perspective Affects Your Customers
Business Cycles - The Role of Customer Support Teams

Finance 101 - The Language of Senior Management

Top Level Financial Breakdown
The Balance Sheet
The Profit & Loss Statement
Cash Flow Statements
Profitability Drivers

First 3 Weeks	Intensive 3 week kickstart program 5 to 7 hours instruction per week Real world assignments Live discussion and Q&A sessions Recordings available so you never miss a class
Next 8 Weeks	Reinforcement and implementation Supplemental weekly training sessions Reinforcement of kickstart lessons Weekly coaching sessions Office hours for instant support The part that makes the learning stick and work.

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